Thursday, September 4, 2014

Is Cloud Telephony the Future?

[Guest Post]

Businesses that are on the rapid path of expansion often want to upgrade their systems to meet the contemporary communication needs. Companies that switch over to latest communication system always try to look for solutions that will not only meet their present but also their future needs. This often leads to over-specification where the companies want to play safe by buying a technology cover for the coming years. Now, all this eventually leads to heavy capital expenditure, which might deter many companies from trying out latest technologies. Cloud telephony is a one stop solution for this problem and this is why it has turned out to be the preferred telecom technology for the smart companies around the world.

So is cloud telephony the future?

Well, cloud based business telephone solutions is the future of business telephony services around the world. Cloud telephony is the latest technology that has evolved out of cloud computing; the basis of cloud based telephone solutions. There are several advantages of this latest technology and strong reasons are there for making it the future of all telecom technology. Businesses prefer this technology to others because they have realized that it is not only the cheapest available in the market but also the most efficient solution.

Companies are opting for unified communication because they want to integrate the various communication channels and tools on a single platform and what better way to accomplish this than migrating to cloud telephony. Cloud based telephone solutions are easier to manage and users are free of any maintenance costs. The use of IP phones has further boosted the chances of cloud telephony because these can be plugged to the central system from anywhere around the world and used.

Do Cloud telephone systems have a future?

Cloud based telephone system is the future of telecom and ten years from now it is will be as common as the PSTN telephone systems were. There are obvious reasons behind believing in the bright future of this technology.

  • The increase in the number of communication channels and tools is a huge challenge for any company to manage. Thus, business communication systems will fast switch to the unified communication system, which inadvertently is based on the cloud telephony. There is immense growth in the field of mobile technology and companies that want to stay ahead of their competitors are bound to choose unified communication.
  • Flexibility is the USP of cloud based telephone solutions and this is the reason why it can accommodate all the legacy communication systems. Thus, companies that used to have their PSTN telephones can make use of the cloud with simple changes to their existing infrastructure.
  • In terms of scalability, there is no other technology that can beat cloud telephone solutions because users can upgrade and downgrade their subscription packages at will. An increase in operations would mean adding more telephone lines and this can be accomplished with a few clicks when using cloud telephony.
  • Mobility at workplaces is the future move in every industry and this can be easily achieved by migrating to cloud. Majority of the bigger companies are now contemplating the use of BYOD (Bring Your Own Device) and CYOD (Choose Your Own Device) and cloud telephony is the technology that can promote and accommodate both the trends.

Businesses that have their eye on the future are certainly in favour of VoIP and cloud telephony. Communication is no more limited to making or receiving calls or a voicemail, it is all about integrating all on a single platform. Cloud telephony has been created to meet the future communication needs of businesses and it is here to stay.

About The Author

Michelle Patterson is an avid technology blogger and writes extensively about IP/VoIP and Unified Communication. She works with some leading companies to understand the trends of these modern communication technologies.


  1. I figured out the same, it is the next possible solution and far better substitute of cloud telephones management system.

  2. Thanks for sharing informative article on Salesforce technology. Your article helped me a lot to understand the career prospects in cloud computing technology.